
Starbucks failed to celebrate the national holiday that essentially represents what they stand for as a company. Many chains such as Caribou Coffee celebrated National Coffee Day in some way shape or form but not Starbucks which stirred up some controversy with their customers. Although Starbucks has celebrated other holidays in the past such as Earth day, why did they exclude this holiday? Was this a mistake? These days Starbuck's advertisement tactics have been out of the box and definitely not what we're used to. One example may be their change in logo. I know advertisement is about being fresh and new but when something so significant marks your company, why change it? I have no doubt in my mind Starbucks will continue to be the most profound coffee shop worldwide because although they may have had some troubles the past year, their use of social media is extremely advanced. Their use of social media includes the use of twitter to respond to inquiries, spread the word about its products, company news, specials and offers. Their own YouTube channel is another tactic used where they post commercials and informational videos on the orgins of different coffee blends as well as clips about some of its corporate social responsibility and charity initiatives. Today, a new and fresh idea has been established- MyStarbucksIdea.com. The company has not only benefited from the several thousands of ideas contributed by its customers, but has also done a good job publicizing the fact that its customers are so engaged with the company. For example, on MyStarbucksIdea.com, you can see how many ideas were contributed by its customers – over 100,000, and hundreds of examples of ideas implemented by Starbucks.
Check it out MY STARBUCKS IDEA